Terms & Conditions

Overview

Returning an item that has been purchased in-store

We hope that you will be completely in love with your purchase but if for any reason you are not, we accept refunds onto a Forest & Cove gift card only. These must be requested no later than 14 days from the date of purchase. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging or returned in-store.

These terms do not affect your statutory rights

Returning an item that has been purchased Online 

We hope that you will be completely in love with your order but if for any reason you are not, we accept refunds and exchanges for 14 days from the date of purchase. Refunds and exchanges can be made either online or in-store.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging or returned in-store.

Items will be refunded less the postage costs (unless faulty).

The following items cannot be returned or exchanged:

Because of the nature of these items, unless faulty or they arrive damaged, we cannot accept returns for:

• Classes – All in-house Forest & Cove classes are non-refundable and not exchangeable. All Classes held at Forest & Cove are Adult (18+) Only unless specified otherwise. Please get in touch before booking if you’re unsure. Refunds will not be made after the fact.
• Gift cards.
• Bespoke or personalised items, including resized items or altered items. 
• Intimate items – such as piercings (for health/hygiene reasons).

To complete your return, we require a receipt or proof of purchase.

Returning via post: We advise that all packages be sent by a recorded delivery service. We are not responsible for any parcel that has been lost in transit. The cost of return postage will be at the customer’s expense unless the goods are faulty.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

These terms do not affect your statutory rights

Refunds

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will take place within 14 working days of us receiving the item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded or exchanged.

Shipping Returns

To make a return from an online order please first contact us at [email protected] or call us on 07549 837309.

Return items must be sent to:

Customers are responsible for paying for return shipping costs. All shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at [email protected] for questions related to refunds and returns.